Privacy Policy

Our Commitment to Your Privacy

At OneMatch, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using OneMatch, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to provide and improve our matching service:

• • Profile details you provide, such as your name, age, gender, preferences, and interests
• • Photos you upload to your profile
• • Contact information, including email address and phone number
• • Messages, images, and voice notes exchanged in chat rooms with your match
• • Payment information processed through our payment partner (Razorpay); we do not store your card, UPI, or bank details ourselves
• • Basic usage data, such as when you join a room or interact with the app

2. How We Use Your Information

We use the information we collect to:

• • Curate and facilitate matches using our AI matching process
• • Enable communication between you and your match
• • Process payments and confirm access to the service
• • Respond to support requests and communicate service updates
• • Maintain the safety, security, and integrity of the platform

3. How We Store Your Information

Your data, including profile information and chat messages, is stored securely using Google Firebase. We rely on Firebase's infrastructure and access controls to help protect your information from unauthorized access, alteration, or disclosure.

4. Sharing of Information

We do not sell your personal information to third parties. We only share information as follows:

• • Your profile is shared with the match curated for you, and only with that match
• • Payment details are shared with Razorpay solely to process your transaction
• • We may disclose information if required by law, or to protect the rights, safety, or property of OneMatch and its users

5. Chat & Communication Data

Messages, images, and voice notes sent within a chat room are visible only to the two members of that room. Our team may access chat rooms for moderation, safety, and support purposes, such as investigating reported abuse or resolving disputes.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the service. You may request deletion of your profile and associated data at any time by contacting us.

7. Your Rights and Choices

You have the right to:

• • Access and review the personal information we hold about you
• • Request correction of inaccurate information
• • Request deletion of your account and data
• • Opt out of non-essential communications from us

8. Children's Privacy

OneMatch is intended for users who are at least 18 years old. We do not knowingly collect information from anyone under 18. If we become aware that we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time as our service evolves. Continued use of OneMatch after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us at hello@onematch.app.