Refund & Cancellation Policy

Our Commitment to You

At OneMatch, we want you to be completely satisfied with your experience. This policy outlines how we handle refunds and cancellations for our pre-launch access program.

Pre-Launch Access Fee

The pre-launch access fee of ₹199 is a one-time payment that grants you:

• • Early access to the OneMatch platform
• • At least one guaranteed curated match
• • Lifetime founder member status
• • Priority support and direct feedback channel

Refund Eligibility

Refunds are handled on a case-by-case basis. You may be eligible for a refund if:

• • You experience technical issues that prevent you from accessing the service
• • Payment was charged in error or duplicate charges occurred
• • The service significantly differs from what was advertised
• • You have not yet received your guaranteed match within a reasonable timeframe

How to Request a Refund

To request a refund or cancellation, please email us at hello@onematch.in with the following information:

• • Your registered email address
• • Transaction ID or payment receipt
• • Reason for refund request
• • Any relevant screenshots or documentation

Refund Processing Time

Once approved, refunds are typically processed within 7-10 business days. The refund will be credited to the original payment method used during purchase. Please allow additional time for your bank or payment provider to process the credit.

Non-Refundable Situations

Refunds may not be granted in the following cases:

• • You have already received and interacted with your guaranteed match
• • Account was suspended or terminated due to violation of Terms and Conditions
• • You changed your mind after accessing the service features
• • Matches did not meet subjective personal preferences

Account Cancellation

You can request to close your account at any time by emailing hello@onematch.in. Please note that closing your account does not automatically entitle you to a refund.

Payment Provider

Payments are made via UPI using your preferred UPI app. For payment-related issues, please contact us first for faster resolution.

Early Access Disclaimer

OneMatch is currently in early access. We are continuously improving the product, and some features may change or be temporarily unavailable. We appreciate your understanding and patience as we build the best possible experience.